This policy applies to StockSetu packages bought online from Aurax Technologies.
Try before you pay
Every new account gets a 14-day free trial with all features, and no payment details are asked. Please use the trial to check that StockSetu suits your business before you pay.
Cancellation
- Packages do not renew automatically and there is no auto-debit. To cancel, simply do not renew.
- Your package stays active until the end of the period you paid for.
- You can download your data any time before the period ends and for 90 days after.
Refunds
- First payment: if you are not satisfied, ask for a refund within 7 days of your first payment and we refund it in full.
- Renewals and later payments: not refundable, except as below.
- Paid twice by mistake, or charged but the package did not start: the extra or failed amount is refunded in full.
- Changing package: the unused days of your old package are added as extra days to the new one, not refunded as money.
How to ask
Email support@auraxtechnologies.com or WhatsApp +91 9998831126 with your business name and the Razorpay payment ID (on your invoice). We reply within 2 working days.
When the money reaches you
Approved refunds are sent back to the same card, UPI or bank account used to pay, within 5–7 working days. Your bank may take a few more days to show it.